Privacy Policy
Man with Van Crossness Privacy Policy
This Privacy Policy explains how Man with Van Crossness collects, uses, stores and protects personal data relating to customers and prospective customers in the Crossness area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018, as well as the EU General Data Protection Regulation where applicable.
By requesting a quote, making a booking, or otherwise using the services of Man with Van Crossness, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all Man with Van Crossness customers and service enquiries in the Crossness area, whether services are arranged online, by message, or in person.
Data Controller
For the purposes of data protection law, Man with Van Crossness is the data controller for the personal data described in this Privacy Policy. This means Man with Van Crossness decides how and why your personal data is processed in connection with its services.
Personal Data We Collect
Man with Van Crossness collects and processes different types of personal data depending on how you interact with the business. The information we may collect includes:
Identification and contact details: name, address, collection and delivery addresses, contact details such as telephone number and any messaging identifiers you choose to use, and general location information relevant to the services.
Service and booking details: details of your move or transport request, dates and times, item descriptions, access information for properties, special instructions, and related notes necessary to provide the service.
Payment and transaction data: information about payments made, such as amount, date, method of payment and confirmation references. Card details are not stored by Man with Van Crossness but may be processed by payment service providers acting as data processors or independent controllers, depending on their terms.
Communication records: messages, calls, and correspondence relating to your enquiries, quotes, bookings, feedback or complaints, including any information you choose to provide in those communications.
Technical and usage data: if you contact Man with Van Crossness through online tools, certain technical information such as device type, browser type, and general usage information may be processed by the relevant platform or service. Man with Van Crossness will only receive such information where it is necessary to manage your enquiry or booking.
How We Collect Your Data
Man with Van Crossness collects personal data directly from you when you:
Request a quote or information about services.
Make a booking or confirm a service.
Communicate by phone, messaging services, or other contact methods.
Provide feedback, reviews, or complaints about the services.
Limited personal data may also be received from third parties involved in arranging your move or transport, for example where a partner agency or comparison site passes on your enquiry. In such cases, Man with Van Crossness will treat this information in accordance with this Privacy Policy.
Lawful Basis for Processing
Man with Van Crossness processes your personal data only when there is a lawful basis to do so. The main legal bases relied upon are:
Contract: Processing is necessary to take steps at your request before entering into a contract and to perform the contract for man and van services, including providing quotes, managing bookings, delivering items, and handling payments.
Legitimate interests: Processing is necessary for legitimate business interests such as managing the service efficiently, communicating with customers, improving services, maintaining records, preventing fraud, and ensuring the security of staff and customers. These interests are balanced against your rights and freedoms.
Legal obligation: Processing is necessary to comply with legal or regulatory obligations, including tax, accounting, and record-keeping requirements.
Consent: In limited cases, Man with Van Crossness may rely on your consent, for example when you specifically agree to receive optional marketing messages or to share certain details with a partner. Where consent is used, you can withdraw it at any time, and this will not affect the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
Your personal data is used only for purposes that are compatible with the original reason for collection. These purposes include:
Providing quotes, confirming prices, and answering your enquiries.
Planning, organising, and carrying out moves, collections, and deliveries.
Managing payments, invoices, and refunds, and maintaining financial records.
Communicating with you about your booking, including updates and service changes.
Dealing with complaints, disputes, or queries and providing customer service.
Maintaining business records, accounts, and management information.
Complying with legal requirements and cooperating with authorities where lawfully required.
With your consent where applicable, sending you limited information about services or offers that may be relevant to you.
Data Processors and Sharing of Personal Data
Man with Van Crossness may share your personal data with carefully selected third parties who act as data processors. These processors may include:
Payment service providers who process payments and handle payment confirmations.
IT and communication service providers who provide messaging platforms, cloud storage, or scheduling tools used to manage bookings and communications.
Professional advisers such as accountants or legal advisers, where necessary for business operations and compliance.
These processors are required to process your personal data only on documented instructions from Man with Van Crossness, to keep it secure, and to comply with applicable data protection laws. Man with Van Crossness does not sell your personal data.
Personal data may also be shared where it is required by law, for example with law enforcement authorities or regulatory bodies, or where it is necessary to protect the rights, property, or safety of customers, staff, or others.
International Transfers
In some cases, service providers or communication platforms used by Man with Van Crossness may be located outside the United Kingdom or the European Economic Area. Where personal data is transferred internationally, steps are taken to ensure that adequate safeguards are in place, such as the use of standard contractual clauses or reliance on an adequacy decision, in order to provide a level of protection essentially equivalent to that in the United Kingdom.
Data Retention
Man with Van Crossness keeps personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In general, customer and booking records are retained for a period necessary to manage the services and deal with any potential queries or disputes arising from a move or delivery. Financial records will normally be retained for a longer period as required by tax and accounting regulations.
When personal data is no longer required, it will be securely deleted, anonymised, or otherwise removed from active systems, subject to any backup or archival processes that are themselves subject to appropriate security and retention controls.
Security of Your Personal Data
Man with Van Crossness takes appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures include limiting access to personal data to those who have a business need to know it, using secure communication methods where practical, and ensuring that processors apply suitable security measures.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data that Man with Van Crossness holds about you. These rights include:
Right of access: You can request a copy of the personal data held about you and information about how it is processed.
Right to rectification: You can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure: In certain circumstances, you can request that your personal data be deleted, for example where it is no longer needed for the original purpose and there is no overriding legal reason to retain it.
Right to restriction of processing: You can ask for the use of your data to be limited in certain situations, for example while the accuracy of the data is being checked.
Right to data portability: In some cases, you can request that your personal data be provided to you in a structured, commonly used, machine-readable format or transferred to another controller, where technically feasible.
Right to object: You can object to processing based on legitimate interests, including any direct marketing. If you object, Man with Van Crossness will stop processing your data unless there are compelling legitimate grounds to continue or it is required for legal claims.
Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been infringed. In the United Kingdom this is the Information Commissioner's Office.
Updates to This Privacy Policy
Man with Van Crossness may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services. Any changes will take effect when the updated version is made available. Your continued use of the services after an update indicates that you have read and understood the revised policy.
This Privacy Policy applies to all Man with Van Crossness customers and service users in the Crossness area and should be read together with any additional information provided at the time your data is collected.
