Terms and Conditions
Man with Van Crossness Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Crossness provides removal and related services within the United Kingdom. By making a booking, confirming a quotation or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Client means the individual or business that books or receives services from Man with Van Crossness.
1.2 Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services provided by us.
1.3 Vehicle means any van or other vehicle used by us to provide the Services.
1.4 Goods means the items and personal property that we are asked to move, transport, handle or store.
1.5 Quotation means the price or estimate we provide to you, whether in writing or verbally, describing the Services to be supplied.
2. Scope of Services
2.1 We provide man and van and removal services to domestic and commercial clients, including loading, transport and unloading of Goods as agreed in the Quotation.
2.2 Unless specifically agreed in writing, our Services do not include: disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking, removal of doors or windows, or any work involving specialist lifting equipment.
2.3 We reserve the right to refuse to carry any Goods that we reasonably consider to be dangerous, illegal, excessively heavy, insufficiently packaged, or likely to cause damage to the Vehicle, other Goods or our staff.
3. Booking Process
3.1 Bookings can be made by direct contact and are only confirmed when we have accepted your request and you have accepted our Quotation, either verbally or in writing.
3.2 When you make a booking, you must provide accurate information about the addresses, dates, times, size and quantity of Goods, access conditions, parking arrangements and any special requirements.
3.3 Our Quotation is based on the information you provide at the time of booking. If that information is inaccurate or incomplete, we may adjust the price accordingly or refuse to carry out the work if it is unsafe or unreasonable to do so.
3.4 You must inform us as soon as possible of any changes to your booking, including changes to dates, times, addresses, property access, parking, or the volume of Goods.
3.5 Bookings are subject to the availability of Vehicles and staff. We do not guarantee availability until we have confirmed your booking.
4. Quotations and Pricing
4.1 Unless stated otherwise, our Quotations are based on either an hourly rate or a fixed fee, plus any additional agreed charges.
4.2 Quotations are normally valid for a limited period from the date of issue. We may withdraw or amend a Quotation at any time before you accept it.
4.3 Our charges may include additional costs such as congestion charges, tolls, parking fees, extra labour, waiting time, additional mileage, and any charges imposed by third parties.
4.4 If we are delayed or prevented from completing the Services due to factors outside our control, including but not limited to lack of parking, poor access, delays in obtaining keys, or your failure to be present on time, we may charge for waiting time and any extra time required.
5. Payments
5.1 Unless otherwise agreed in advance, payment is due on completion of the Services on the same day.
5.2 We may require a deposit or full payment in advance for certain bookings, such as long distance moves, large jobs or peak time work. Any required deposit will be notified to you before confirming the booking.
5.3 Payment must be made by the methods we accept at the time of booking or service. You are responsible for ensuring that you have the means to pay on the day.
5.4 If payment is not made when due, we reserve the right to charge reasonable interest on the outstanding amount and to withhold or suspend further Services until full payment has been received.
5.5 In the case of business clients, we may require payment in advance or agree alternative credit terms in writing. If an invoice is not paid by the due date, we may take steps to recover the debt and charge reasonable administration and legal costs.
6. Cancellations and Changes
6.1 You may cancel or amend your booking, subject to the following conditions.
6.2 For standard bookings, if you cancel more than 48 hours before the scheduled start time, no cancellation fee will normally apply.
6.3 If you cancel within 24 to 48 hours of the scheduled start time, we may charge up to 50 percent of the quoted price to cover our costs.
6.4 If you cancel less than 24 hours before the scheduled start time, or if you are not present when we arrive, we may charge up to 100 percent of the quoted price.
6.5 If you request significant changes to the booking, including date, time, addresses or volume of Goods, we may treat this as a cancellation and new booking. Any applicable cancellation fees will then apply.
6.6 We reserve the right to cancel or reschedule the Services if there are exceptional circumstances, such as severe weather, vehicle breakdown, staff illness, unsafe conditions or circumstances beyond our reasonable control. In such cases, we will aim to offer an alternative time or a refund of any amount paid for Services not provided.
7. Your Responsibilities
7.1 You are responsible for ensuring that:
a. All Goods are properly packed, protected and labelled, unless we have agreed to provide packing services.
b. All items to be moved are ready for loading when we arrive.
c. There is suitable access to all properties, including clear pathways, and that any necessary lifts or stairwells are available.
d. Adequate parking is arranged or available as close as possible to the property entrances.
e. You or an authorised representative are present throughout the collection and delivery to supervise the work and confirm which items are to be moved.
7.2 You must remove or secure any personal or valuable items such as cash, jewellery, important documents and other items of high value. We recommend that you carry these items yourself.
7.3 You must not ask our staff to perform any illegal acts or unsafe practices, or to carry Goods that are prohibited or unsafe.
8. Items We Do Not Carry
8.1 We do not carry the following categories of Goods, unless expressly agreed in writing in advance:
a. Hazardous, flammable or explosive materials, including gas cylinders, fuels, chemicals and paints.
b. Illegal items or substances.
c. Live animals or plants requiring special handling.
d. Perishable items that require temperature control.
e. Items of exceptional value, including but not limited to precious metals, stones, artworks or antiques, unless their nature and value have been declared and specifically agreed.
8.2 If we discover that prohibited Goods have been loaded without our knowledge, we may unload or dispose of them at your expense and without liability to you.
9. Waste and Rubbish Removal Regulations
9.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste collection service and will only remove waste or rubbish where this has been agreed as part of the Services.
9.2 Any removal of waste, rubbish or items intended for disposal must comply with applicable waste laws. We may only transport such items to authorised facilities or recycling centres.
9.3 You are responsible for accurately describing any items that may be considered waste or rubbish and for ensuring they are safe to handle.
9.4 We reserve the right to refuse to remove any items that appear to be hazardous, contaminated or non-compliant with waste regulations.
9.5 Additional charges may apply for the removal and lawful disposal of waste, bulky items or materials that attract disposal fees.
10. Liability and Limitations
10.1 We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section.
10.2 We will not be liable for loss or damage arising from:
a. Your failure to pack Goods properly, unless we have agreed to pack them.
b. Inherent defects in Goods, including wear and tear, faulty construction or weakness.
c. Perishable, fragile or high value items that we have not specifically agreed to handle with special care.
d. Acts or omissions of third parties, including other contractors or building management.
e. Circumstances beyond our reasonable control, such as accidents, severe weather, traffic delays, road closures or criminal acts by third parties.
10.3 Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, will be limited to a reasonable amount taking into account the value of the Goods and the nature of the Services, and in any event will not exceed the amount you have paid or agreed to pay for the Services, unless otherwise required by law.
10.4 We will not be liable for:
a. Indirect or consequential losses, including loss of profit, loss of business or loss of opportunity.
b. Any loss or damage that could have been avoided or reduced by you taking reasonable steps, such as arranging appropriate insurance cover.
10.5 You are strongly advised to arrange your own insurance cover for your Goods during removal and transit, particularly for items of high value.
11. Claims and Complaints
11.1 If you believe that any Goods have been lost or damaged, you must notify us as soon as reasonably possible and in any event within 48 hours of completion of the Services.
11.2 You must provide reasonable evidence of the alleged loss or damage and allow us a fair opportunity to inspect any affected items.
11.3 We will investigate any complaint promptly and aim to reach a fair resolution. Our liability will be determined in accordance with these Terms and Conditions and applicable law.
12. Access, Parking and Property Damage
12.1 You are responsible for arranging any necessary parking permits or permissions. Any fines or penalties arising from inadequate parking arrangements may be charged to you.
12.2 While we take reasonable care to avoid damage to property, we are not liable for damage to driveways, paths, grounds or access routes if we have been requested or required to use them and they are not suitable for the Vehicle or equipment.
12.3 If property damage occurs due to our negligence, you must notify us as soon as practicable and in any event within 48 hours of completion of the Services so that we can assess the situation.
13. Health and Safety
13.1 We comply with relevant health and safety laws and expect clients to do the same.
13.2 We may refuse to carry out any task that we consider unsafe, unreasonable, or likely to cause injury or damage.
13.3 You must inform us of any health and safety risks at the collection or delivery address, including loose flooring, low ceilings, narrow staircases, or other hazards.
14. Data Protection and Privacy
14.1 We collect and process personal information about you only to manage bookings, provide Services, handle payments and comply with legal obligations.
14.2 We will not sell or unlawfully disclose your personal information to third parties. We may share your information with trusted partners or service providers where necessary to deliver the Services or comply with the law.
14.3 By using our Services, you consent to reasonable use of your personal data for these purposes in accordance with UK data protection laws.
15. Variations to these Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Services.
15.2 Any variation to these Terms and Conditions will only be effective if agreed by us in writing.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services provided.
By proceeding with a booking for Man with Van Crossness, you confirm that you have read, understood and agree to these Terms and Conditions.
